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Henrik Håkansson och Adam Åkerman, handledare: Bertil Nilsson, 2011, Produktionsekonomi
Nyckelord: Customer The ones utilizing the services provided by the Service Organization. In most cases not the same people buying the services. Daily Management Short-term and operative management, not necessarily conducted on a daily basis, but generally referred to as Daily Management. Enterprise Sibling companies found under the same company umbrella, whose employees are the Service Organization’s customers. Errand A matter, sent in by the customer, for HRSC to solve. Consists of either an order or a question. HRSC Human Resources Support Centre. KPI Key Performance Indicator, measuring vital activities within an organization. “A More Efficient Service Organization” An ongoing project within the Service Organization, aiming at creating an environment in which continuous improvements are embedded in the organizational culture. Payroll/PA Payroll and Personal Administration. Process within HRSC, and consequently, the Service Organization responsible for the salary disbursement and solving non-salary related errands. PSM Production Safety Matrix. Tool traditionally used within the manufacturing industry to log occurring process problems, and thereby, identifying problem- and improvement areas. SLA Service Level Agreement between buyer and the Service Organization. Specifies what kind of services that are to be included in the value offer and to what price. Service Organization The object of study and client-company. Is part of a larger group of enterprises, and responsible for delivering support services to those.
Emelie Lantz, handledare: Robert Jönsson, 2011, Avdelningen för Brandteknik och Avdelningen för Riskhantering och Samhällssäkerhet
Nyckelord: First responder, lieutenant, time difference, response time, part time fire station, EMS [Emergency Medical Services], cost-benefit analysis, interview
Andreas Lennqvist och Joel Andersson, handledare: Patrick Van Hees, 2011, Avdelningen för Brandteknik, Riskhantering (CI) och Avdelningen för Riskhantering och Samhällssäkerhet
Pierre Wahlqvist och Andreas Rick, handledare: Sven Thelandersson, 2011, Avdelningen för Brandteknik, Riskhantering (CI) och Avdelningen för Riskhantering och Samhällssäkerhet